UpdateAI

We increase customer lifetime value by helping teams listen to what customers have to say.

  • Stage Product In Market
  • Industry Software
  • Location New York, NY, USA
  • Currency USD
  • Founded September 2020
  • Employees 10
  • Incorporation Type C-corp
  • Website update.ai

Company Summary

Over a decade leading Product teams taught me (Josh) that nothing matters more than the voice of the customer in making key decisions.

UpdateAI helps teams capture and share the LITERAL voice of the customer from conversations. We detect & route those insights, and ensure that what was said is memorialized over time.

A B2B SaaS company targeting other B2B SaaS.
Pricing is a per seat license.
Our GTM beachhead are Customer Success teams.

Team

  • Bill Gross
    Co-Founder & Investor

    Bill Gross is the Founder and Chairman of Idealab Studio in Pasadena, CA. Bill has helped launch over 150+ companies and raise $3.5B+ in venture capital. Bill most recently helped take Heliogen and Energy Vault IPO in 2022.

  • Board Director & Investor

    Howard is Chairman of B Capital venture capital group. Howard is also the Founder of First Round Capital (Uber, Roblox, etc.). Outside of his professional work, Howard sits across the boards of several philanthropic organizations, and is a Trustee at Cornell University in New York.

  • John Castaldo
    Head of Data Science

    John Castaldo has over a decade of experience building advanced models in data science for various startups. Johnny and Josh Schachter last worked together at BCG Digital Ventures where they helped the 2nd largest US BPO provider build an NLP system to detect the nature inbound customer conversations.

  • CTO (Fractional)

    Steve (Slava) is the CEO of the Nimble group, an advanced technology outsourcing firm. Slava is a former Founder-in-Residence for Idealab Studio. He has helped launch dozens of companies in over twenty years working in software development.

Advisors

Previous Investors

  • Idealab Studio
    Unconfirmed
    IdealabX (VC)
    Unconfirmed
    Antler VC
    Unconfirmed
  • Trousdale Ventures
    Unconfirmed
    Howard Morgan
    Unconfirmed

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