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Touchpoint Dashboard

The only SaaS app that gives companies the ability to create insightful customer journey maps to understand & improve customer experience.

  • Stage Full Product Ready
  • Industry Software
  • Location San Francisco, CA, USA
  • Currency USD
  • Founded September 2011
  • Employees 4
  • Website

Company Summary

Designed by a team with more than 40 years of combined CX & industry-related experience, Touchpoint Dashboard allows companies to easily map, visualize & better understand how customers interact with & feel about their business. Companies can objectively identify what activities and processes are costing them most in terms of loyalty, retention & profitability, so they can strategically determine where to invest resources & make improvements.


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    Anne Jeanette Cramer

    Anne is a seasoned strategy and management consulting professional with deep expertise in creating and implementing data-driven, customer-centric business strategies. Anne believes all companies can benefit from seeing through their customers' eyes. Anne graduated magna cum laude from USC with a BA in International Relations, has an MA in International Development from American University and an MBA from Cornell University.

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    Jim Bergantzel

    Jim is a proven business to business and enterprise technology leader. He has experience leading companies such as Tridaq, a SolidWorks value added reseller, through growth and acquisition stages. Jim has expertise running lean startups, maximizing profitability, streamlining processes, building teams, and forward-thinking workforce planning.

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    Valerie Peck

    Valerie is a strategist and market development manager with more than 20 years of diverse experience delivering bottom-line results. She heads a marketing & relationship management consultancy focusing on coaching firms for strategy and tactical execution. Her areas of expertise include marketing and sales optimization, relationship management and customer-centric service.

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    Ken Tomlen

    Ken’s background includes managing multi-million dollar strategic consulting projects to entrepreneurial start-ups. As an executive at Accenture, Ken helped hundreds of organizations address customer-centric challenges. Ken’s passion for the Customer Experience led him to co-author a book — The Customer Experience Fiasco — designed to help business executives navigate the development of a customer experience strategy.