We provide a customer service tool that allows managers to receive and respond to immediate, anonymous customer feedback via text message.
Customers provide realtime, actionable feedback to management staff by anonymous text message. Management then responds, resolving issues before customers leave. This form of preventative reputation management improves the business' online character and boosts their positive social media reach. Analytics generated lead to operational improvements reducing costs, customer turnover, and provide a seamless marketing solution creating brand loyalty.