Support portal for one touch access to on-demand, high-relevance, multi-product expertise and comparative supplier /demand track records.
Outsights has consulted to high tech companies for 15 years. They all need a support interface which converges access to expertise across product organizations to address over 85% of their current workload. Customers of support are tired of getting the run-around, being put on hold and need to know what problems exist and how they should be solved. The same problem is solved repeatedly at hundreds of dollars per interaction.