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The peak of customer service software for IT firms needing to manage support issues, track time and invoice customers.

  • Stage $500K in TTM Revenue
  • Industry Software
  • Location Atlanta, GA, USA
  • Currency USD
  • Founded December 2012
  • Employees 9
  • Incorporation Type C-corp
  • Website

Company Summary

SherpaDesk is a cloud hosted customer support solution that assists IT businesses in tracking client requests and invoicing time for professional services. SherpaDesk is the ideal support application for organizations who need to track multiple rate types across a broad customer base. Mobile device access and the ability to brand a customer portal makes it the perfect solution to improve an organization's support and billing process.


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    Patrick Clements

    Founder of bigWebApps, provider of SherpaDesk, a cloud hosted application integrating a work order, time tracking, customer invoicing, and asset management solution.

    Provides the vision and direction of the company. Leads business development and new partnership opportunities. Implementation and strategy direction for SEO and SEM activities. Additional Skills: Project Management, Use Case Writing, Storyboarding, and UI and UX design.

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    Jon Vickers

    Since its inception, Jon Vickers has served as the CTO and founder of bigWebApps, managing development and data center processes for the company’s applications. Controls the performance and architecture of all solutions and leads the direction in 3rd party integration.

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    Mike Clements
    Account Manager

    Mike Clements leads account management for bigWebApps. As the company’s leading sales representative, Mike brings extensive sales experience to bigWebApps with previous sales positions at Oracle, Bank of America, Michelin and Ingersoll Rand.

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    Ben Pfohl
    Lead Designer

    Ben is responsible for making things look phenomenal. With a background in architecture and design, he brings a fresh perspective to workflow dynamics and design continuity. Ben also has a long entrepreneurial background having owned 2 successful companies prior to joining bigWebApps. Ben studied architecture at Southern Polytechnic State University and currently resides in Alpharetta Georgia with his wife Jessica, 2 kids (Clark and Morgan), and


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    Morris Manning & Martin LLP
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    Williams Benator & Libby

Previous Investors

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    Friends and Family