AI based Knowledge Management for Customer Service Departments

  • Stage Full Product Ready
  • Industry Software
  • Location Stamford, CT, US
  • Currency USD
  • Founded July 2016
  • Employees 19
  • Incorporation Type C-corp
  • Website

Company Summary

Shelf is the most technologically advanced knowledge management(KM) platform in the world. We leverage AI, Automation and Powerful Search to improve the efficiency and performance of customer service departments. Shelf is a SaaS B2B company with a focus on mid market and enterprise accounts.


  • Sedarius is a knowledge management expert, software veteran, artificial intelligence pioneer, thought leader and author who has worked on knowledge management projects for The World Bank, AmFam, and Harvard Business School. He has worked in AI and software development for over 10 years and has managed over 100 projects. Sedarius attended Georgetown University and the MIT Sloan School New Enterprise program.

  • Colin is a two-time founder and software entrepreneur with extensive experience creating compelling SaaS products. Over the course of the past 10+ years, Colin has worked on application development projects ranging from capital efficient "idea-to-MVP" project to major production initiatives for Fortune 500 companies.

  • Tobias is an experienced technology manager with over a decade of experience managing engineering teams. Prior to joining Shelf, Tobias was an executive with Accenture Germany, first in the Consulting practice and later in Technology Outsourcing for blue chip financial services clients. Tobias also ran a boutique software development agency that leveraged an offshore model to provide development, manual and automation testing services to clients.


  • Michael Montero

Previous Investors

  • Matt Storeygard
    Paul Bell
    Kevin Melton

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