InteractCRM

Multi channel communication technology that allows companies to deliver superior customer experience and drive customer loyalty.

  • Stage $1M in TTM Revenue
  • Industry Software
  • Location Newark, CA, US
  • Currency USD
  • Founded January 2002
  • Employees 45
  • Website interactcrm.com

Company Summary

Customer Experience Management software that seamlessly manages and personalizes customer communication across voice, email, web chat, SMS and social channels.

Over 25+ customers globally. Presence in India, Netherlands & California.

Cloud architected product having existing OEM agreement with cloud telephony provider
Allows Cloud Unified Communication companies to add Cloud customer experience functionality and enhance their business model.

Team

  • Snehal Patel
    CEO

    Over 2 decades of experience in the Customer Relationship/Experience/Interaction space. Senior management experience at companies like Quintus and Avaya tasked with growing international business. Knows how to build a product company from bootstrapped funds, using traditional team building skills and creativity. Grew InteractCRM from zero to almost 2 million in revenues and a team size of over 40 with no external investment.

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