Determined contact center leader with over 19 years experience in growing trade and sale routes to customers by having a complete understanding of contact center operation, technology and quality needed. In his past life, Mr Laird was the Senior Vice President of Call Center Operations for a 700 employee BPO contact center that dealt with many Fortune 500 companies including working with most of the 10 largest banking organizations in the world.

With over 30 years of experience in all facets of the contact center industry, Mrs. Covatto brings a wealth of experience Expivia's Business Development team. Mrs. Covatto was the previous owner and President of Telatron Marketing Group inc., a nationally recognized contact center known for quality which was a cornerstone of the BPO industry for over 25 years. At its peak Telatron had revenues of well over 20 million dollars.