Default company panoramic image
1de397c2 f751 4d03 af79 0b23f66f03b2

PrimeConnections Contact Centers

PrimeConnections is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. The company

  • Stage Full Product Ready
  • Industry Other
  • Location Orlando, FL, USA
  • Currency USD
  • Founded October 2011
  • Employees 5
  • Website

Company Summary

The PrimeConnections Strategy and Solution:
Recognizing that companies are caught between growing competitive pressures, increasing legal restrictions, government regulations and skyrocketing customer dissatisfaction levels, PrimeConnections has designed a high quality cost effective solution. Improving call center performance while maintaining/reducing costs is the primary goal of the outsourcing industry as well as their clients.
The Prime


  • Default avatar
    Joseph John Jacoboni

    Joe Jacoboni - President/CEO
    30 years experience as a senior executive in computer industry
    CEO/Founder of Software Support, Inc. (“SSI”)
    The first third-party technical support call center company for the personal computer industry
    SSI employed over 1,100 employees
    Call Centers in Florida, Texas, Netherlands and Utah
    Sold to Matrix Marketing in 1996 (Convergys Corporation (NYSE: CVG)
    $50 million dollar purchase price
    Awarded ‘Entrepr

  • Default avatar
    Lisa Hagee
    Vice President Sales and Marketing

    Lisa Hagee – Vice President Sales & Marketing
    15 years Executive Sales and Marketing Leadership for:
    Enterprise Business Process Outsourcing
    Sales and Marketing to verticals:
    Healthcare, Financial, Communications, Education, Commercial/B2B, Government, Insurance, Retail, Transportation/Logistics, Technology and Utility.
    full spectrum of marketing initiatives including; website development, brand management, product management, product ma

  • Default avatar
    John Hockey

    John Hockey – Chief Operating Officer
    20 years experience as a Senior Manager in Technology & Corporate Services
    Project Manager, International Business Machines (IBM)
    Founder and President of JA Hockey Ventures, Inc.,
    Software support, sales, marketing, outsourcing, and international finance.
    Clients included PeopleSoft, Corel Corporation, Oracle, Read-Rite, Linear Technology and IBM
    Consultant for:
    Black & Beatch, San Jose California

  • Default avatar
    Maria Franco
    Vice President of Operations

    Maria Franco, SPHR, GPHR, CPLP – VP of Operations
    More than 20 years experience in the areas of call center operations, project management, human resources management, training, organizational change, and behavior assessments.
    Founder of PMQ Solutions, LLC, a virtual human resources organization. SHRM Certified
    H/R, Training and call center operations for companies including:
    Adelphia Cable, AT&T, Baxter Laboratories, Coca

  • Default avatar
    Rick Hardin

    Rick Hardin- Chief Technology Officer
    35 years experience in Technology Field
    Founder of ASysTech Inc. 1992 in Orlando, FL
    Providing technology consulting, solution design, deployment services and on-going support to businesses in Central Florida. Including virtualization, networking, telephony, storage and security systems.
    Director/VP of Engineering – Maynard Electronics
    Science Applications – developer & systems analyst for Mili


  • Default avatar
    Rosemary Hayes
    Default avatar
    Dean Orr