Brightmetrics is the Google Analytics of enterprise phone systems. Actionable intelligence from data collected in modern phone systems.
We're taking the thought process behind the enormous industry of web analytics and applying it to corporate phone systems. Huge companies with large call operations have managed their phone based revenue generators with these tools for years. Now small and medium businesses that depend on the phone for the vast majority of their customer touches can use this to increase customer satisfaction, revenue, and productivity, while decreasing costs.