Fourth year PhD student in Information Sciences at Pitt. Master’s degree in Information Science at Pitt (2008), Bs. in Information Engineering from KMITL, Thailand (2003). Working on probabilistic decision support systems. Worked as network engineer at True Corporation, Thailand. Experience in actual help desk environments, developing systems as described in this application since 2007.

Currently pursuing a PhD in Information Science at Pitt. Specializing in learning probabilistic models from data. Originally from the Netherlands, has a bachelor’s degree in Electrical Engineering from TH Rijswijk (2003) and a master’s in Media & Knowledge Engineering from TU Delft (2007), has been involved in developing advanced speech recognition software and is currently a part of a team investigating social network analysis methods.