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Agility Metrics Inc.

We provide major consumer and retail brands with solutions to measure, manage and improve the customer experience

  • Stage $1M in TTM Revenue
  • Industry Software
  • Location Montreal, QC, Canada
  • Currency CAD
  • Founded January 2005
  • Employees 10
  • Website

Company Summary

We help major consumer brands transform customer feedback into actionable insights to drive improvements to the customer experience, loyalty and brand advocacy. Our technology captures the “voice of the customer” across all touch points and channels and delivers real-time insights to personnel at all levels. We also empower highly-engaged customers to spread positive word-of-mouth on Facebook and other social networks.


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    Richard Pridham
    Founder, President & CEO

    - Serial entrepreneur, proven track record
    - 25 years of business experience: 18 years in technology industry including 9 years in customer experience field
    - Customer experience visionary & innovator

    Role: Business strategy, marketing, sales, partnerships, thought leadership & chief evangelist

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    Steve Perrone
    CTO, VP Client Solutions & Services

    - 25 years experience in IT, software design and implementation
    - Deep expertise in customer feedback processes and systems

    Role: Technology infrastructure management, solution design and deployment, client services and account management

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    Michael Whitehouse
    Director of Marketing

    - Creative multichannel marketer with 6+ years experience in customer experience analytics
    - Re-built Agility Metrics brand from the ground up and initiated multichannel marketing blueprint that has contributed to 900% growth in retail sector

    Role: Generating demand, building brand equity, giving birth to visionary products and foreseeing future market trends

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    Geoff Harding
    Senior Director of Sales

    - Seasoned technology sales professional with 7+ years in CEM (former Empathica sales director) with proven track record in meeting & exceeding sales objectives
    - In-depth knowledge of consumer, retail & food service industries

    Role: Sales and business developmen

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    Louay Jabry
    VP, Software Development & Products

    - Software development veteran with 25+ years experience, strong entrepreneurial background
    - Technology visionary with solid track record in building web-based business applications

    Role: Product development, software design & engineering, research and development


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    James Smith, Lawyer with LaBarge Weinstein LLP
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    Emilio Imbriglio, Senior Partner & Chairman of Raymond Chabot Grant Thornton