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ProtoQue Phone Triage Manager improves medical practice customer service and reduces liability related to patient-related phone calls

  • Stage Concept Only
  • Industry Healthcare Services
  • Location Ocala, FL, USA
  • Currency USD
  • Website

Company Summary

Protodrone LLC is a software development firm specializing in solutions for medical practices including tools for risk management, productivity, workflow enhancement, customer service, and analytics. Its core product ProtoQue improves customer service for medical practices and reduces liability exposure related to telephone call triage by managing the chain of custody of patient-related phone calls.


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    Peter J Polack MD FACS
    President & Co-Founder

    Peter J Polack is a board-certified ophthalmogist specializing in cornea and refractive surgery. Peter writes a technology column for Ophthalmology Management magazine and blogs on EMR and practice management at He is also founder of Emedikon LLC a B2B resource for Healthcare IT consulting and services.

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    Jon Lin
    Director of Information Technology

    Jon Lin specializes in Information Technology management and project management

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    Chander Samy MD FACS
    VP Strategic Alliances & Co-Founder

    Chander Samy is a board-certified ophthalmologist specializing in Retina and Vitreal Diseases of the eye

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    Dave Fechtman
    Management Team

    Dave Fechtman is a principal in Velocity Advisors, a management and strategic consulting firm

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    Melissa Valenti
    Management Team

    Melissa Valenti is a principal in Face the Elephant LLC a strategic consulting firm

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    Chris Johnson
    Director of Operations

    Chris Johnson is a principal in Untangled Solutions LLC, a healthcare IT managed services provider and software development firm

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    Kathaliya Folds
    Lead Developer

    Kathaliya Folds is co-creator of ProtoQue and lead developer of Protodrone LLC