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Automated complaint resolution for service sector industries (telecom,e-commerce, financial) to resolve complaints/claims faster & cheaper.

  • Stage Prototype Ready
  • Industry Internet / Web Services
  • Location Barcelona Wine Bar & Restaurant, Temple Street, New Haven, CT, US
  • Currency EUR
  • Founded September 2011
  • Employees 6
  • Website

Company Summary

CogniCor provides Artificial Intelligence enabled next generation automated complaint resolution service. Our clients are large enterprises in service sector industries (telecom, airline, finance). We are currently running pilots with Telefonica and Iberia Airline. We charge our clients based on revenue sharing model. We save 80% complaint process cost and provide a faster resolution to end users creating a win-win and reducing customer churn.


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    Sindhu Joseph
    CEO, Founder

    Sindhu has developed the core technology used in CogniCor products during her recent PhD thesis at IIIA-CSIC, Barcelona. Prior to her PhD, she has lead the development and implementation of research projects (Honeywell Technology Solutions Labs, India, 2000-2004). She also has invented 6 US patents. She has received training in commercialization of technology sponsored by Microsoft and Barcelona Activa as part of promoting entrepreneurship.

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    Rosh Cherian

    Rosh Cherian is a computer science engineer and has 10+ years of experience in designing and architecting software for clients from across sectors (Telecom, Aviation included). Ex-Telefonica, Ex-HP/Agilent and Ex-Honeywell Engineer, Rosh brings his deep experience in leading innovative product development to the team.

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    Rick Bravo
    Business development

    Rick is completing his MBA from ESADE Business School. A native Californian, Rick had over 4 years experience in Southern California prior to CogniCor working at growth phase start ups in operations and marketing strategy for medical device manufacturers. He also holds his MS in chemistry from the U. of California, Irvine.

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    Daniel Villatoro
    Senior Researcher

    Dr. Daniel Villatoro is a Ph.D in Artificial Intelligence from the IIIA-CSIC institute and winner of the Victor Lesser Distinguished Dissertation Award. His research focus is on behavioral modeling of intelligent agents for human interaction, and data mining for self-adaptation of virtual entities. Daniel is an active member of the scientific community and has over 20 publications in top tier conferences and specialized journals.


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    Eduardo Coca Perez

Previous Investors

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    Telefonica S. A. (